Questions, answered.
Everything people usually ask before they make a song. Didn’t find yours? Send us a message.
Ordering
Do I need to write the lyrics myself?
No. We write the lyrics from the details you share. With Standard and Express you get two versions of the lyrics, choose one, change any line you like and approve it before the song is recorded.
What details should I include?
Their name (and how to pronounce it), what you most want them to hear, and one real moment or habit that is theirs – the place you met, an inside joke, a phrase they always say. Specific details make the song feel like theirs. You can also tell us anything to leave out.
What are the packages?
They differ by speed, versions and changes. Basic ($9.99): one version, ready within 24 hours. Standard ($19): choose between two lyric versions, two versions of the song, 1 change, ready within 24 hours after you choose the lyrics. Express ($48): the same as Standard with 5 changes, ready within 6 hours after you choose the lyrics. Every package includes a song page with a QR code, the MP3, a printable lyrics poster and our money-back guarantee.
Can I hear my song before I pay?
Not yet. Each song is created just for you after you order. You can listen to example songs first. With Standard and Express you choose your lyrics before anything is recorded and get two versions of your song.
How long does it take?
It depends on the package: Express is ready within 6 hours and Standard within 24 hours after you choose your lyrics; Basic is ready within 24 hours of your order. We email you the moment your song is ready.
What if I don’t like my song?
Tell us within 30 days of delivery and we will refund your payment in full – no questions asked. If you would rather have it fixed, we can also rework the song for you.
The song
What music styles can I choose?
Pop, acoustic, country, R&B and rock – or let us match the style to your story. You also choose the feeling, the vocal and the energy.
Which languages are available?
Songs are written and sung in English by default. You can also ask for Spanish, French, German, Italian, Portuguese, Ukrainian or Polish in the questionnaire.
How do I make sure a name is pronounced correctly?
Add a pronunciation hint (for example, “mah-REE-ah” for Maria). We check the name by ear in the finished song before it is delivered.
Is the song created using AI?
Yes. We use AI tools for the music and vocals, guided by the details you provide. The vocals are AI-generated, not performed by a human singer.
Does a person review the song?
Yes. A member of our team checks the lyrics, the name and the finished audio before your song is delivered. Requests are also screened for inappropriate content.
Can I request changes?
Yes. Standard includes 1 change and Express includes 5 – ask for them on your song page (a line of the lyrics, the name, the style or the tempo) and we re-record the song. Basic doesn’t include changes, but if we got something wrong, like a mispronounced name, we fix it for free.
Gifting and sharing
How do I give the song as a gift?
Every song gets its own page with a QR code: send the link by text, email or WhatsApp, print the QR code on a card, or play it together. Every package also includes the MP3.
Can I download the song?
Yes. Every song can be downloaded as an MP3.
Can I share it on social media?
Yes – share it with family and friends and post it on your personal social media. Selling it, releasing it on streaming services or using it in ads needs our written permission (see Terms, “Your rights in the song”).
Rights, privacy and support
Can I use it commercially?
Songs are for personal, non-commercial use. For any commercial use – ads, products, streaming releases – please contact us first; it needs our written permission.
Who can access my story and song?
You can, when signed in to your account. A song page can be opened by anyone you share its link with; song pages are not listed or indexed by search engines. The services we use to create and deliver songs are listed in our Privacy Policy.
How do I contact support?
Send us a message through the contact form at thrumemory.com/contact, or reply to any email from us – a real person answers.