Terms of Service

These Terms are an agreement between you and Great Way LLC (“we”, “us”), 530-B Harkle Road, Ste 100, Santa Fe, NM 87505, which operates ThruMemory at thrumemory.com. By using the site or placing an order, you agree to these Terms and to our Privacy Policy. If you don’t agree, please don’t use the service.

1. The service

ThruMemory makes personalized songs from your answers to a short questionnaire. Lyrics are drafted with AI writing tools; music and vocals are produced with AI music tools. The vocals are AI-generated, not performed by a human singer. A member of our team reviews every song before it is delivered.

2. Who can order

You must be at least 18 years old to place an order. You sign in with a link we send to your email, so keep access to that email secure – you are responsible for orders placed through your account.

3. Packages, prices and payment

• Each package (Basic, Standard, Express) and what it includes – number of versions, changes and delivery time – is shown before you pay. Prices are in US dollars.
• Payments are processed by Stripe. We don’t receive or store your full card number.
• Promo codes apply only as described with the code, have no cash value and can’t be combined unless we say so. We may end a promotion at any time; this doesn’t affect orders already paid.
• We may change prices for future orders. The price you paid for an order doesn’t change.

4. How an order works

• Standard and Express: after payment we prepare two versions of the lyrics. You choose one, can edit any line, and approve it. Recording starts after you approve.
• Basic: we write one version of the lyrics and record the song without a lyrics review step.
• Delivery times are described in our Delivery Policy. The song is delivered by email and on a private song page.

5. Changes

Standard includes 1 change and Express includes 5 changes, requested on your song page (for example, a lyric line, the way a name is sung, the style or the tempo). Basic doesn’t include changes. With any package, if we made a mistake – a name sung incorrectly or a detail we got wrong – we fix it free of charge and it doesn’t count as a change. A song for a different person or occasion is a new order. Details are in our Changes & Refund Policy.

6. Money-back guarantee and refunds

If you don’t love your song, tell us within 30 days of delivery and we will refund your payment in full. You can also cancel for a full refund before your song is delivered. See the Changes & Refund Policy.

7. Your content

You are responsible for what you send us – names, stories, memories, messages and lyric edits – and you confirm that you have the right to share it and that it doesn’t break our Acceptable Use Policy. Please share details about other people only in ways they would be comfortable with. You allow us to use your content to write, produce, deliver and support your song; we don’t use your story in our marketing without your permission.

8. Your rights in the song

Once your order is paid, you may use your song for personal, non-commercial purposes: play it, give it as a gift, share the song page and MP3 with family and friends, and post it on your personal social media accounts. You may not sell or license the song, release it on streaming or distribution services, register it with content-identification systems, or use it in advertising or other commercial projects without our written permission.

Songs are created with AI tools. Copyright protection for AI-generated material may be limited, and we don’t promise that a song can be registered or protected as a copyrighted work. AI music tools learn from large amounts of existing music, so a song may share common musical elements with other works; if you believe your song resembles an existing work, please contact us.

9. Song pages

Every song gets a private page that anyone with its link can open. Song pages are not listed in search engines. A song page stays online for 12 months after delivery; download the MP3 to keep the song for good. We may remove a page that breaks these Terms or our Acceptable Use Policy.

10. Accuracy and AI limitations

AI tools can make mistakes, for example in pronunciation. We check every song before delivery, but we can’t guarantee that a song will be free of every error or match your expectations exactly. Your remedies are the changes included in your package, free fixes of our mistakes and the money-back guarantee.

11. Our content

The ThruMemory name, logo, website, texts and design belong to us or our licensors. You may not copy or reuse them without permission, except for sharing links to our pages.

12. Third-party services

We rely on third-party services such as payment processing, email delivery, hosting and AI tools. Their own terms may also apply to how they handle your information, as described in our Privacy Policy.

13. Disclaimers

Apart from the promises in these Terms (including the money-back guarantee), the service is provided “as is” and “as available”, to the fullest extent permitted by law. We don’t guarantee that the site will always be available or error-free.

14. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, and our total liability for any claim related to an order is limited to the amount you paid for that order. Nothing in these Terms limits liability that cannot be limited under applicable law.

15. Indemnity

You agree to compensate us for claims and costs caused by content you submitted in breach of these Terms or by your misuse of a song, to the extent permitted by law.

16. Suspension

We may refuse an order or suspend an account that breaks these Terms or our Acceptable Use Policy, or that we reasonably believe is used for fraud. If we refuse an order you have paid for, we refund it.

17. Governing law and disputes

These Terms are governed by the laws of the State of New Mexico, without regard to conflict-of-law rules. If you have a problem, please contact us first – most issues can be solved quickly, and we will try in good faith to resolve it within 30 days. Any dispute that can’t be resolved informally will be handled by the state or federal courts located in Santa Fe County, New Mexico, except that either of us may bring a claim in small claims court where eligible. If you are a consumer, you keep any rights that the laws of your place of residence give you and that cannot be waived.

18. Changes to these Terms

We may update these Terms. The “Last updated” date shows the latest version; the version in effect when you placed an order applies to that order.

19. Contact

Great Way LLC, 530-B Harkle Road, Ste 100, Santa Fe, NM 87505. Questions about these Terms: send us a message.