Changes & Refund Policy

Money-back guarantee

If you don’t love your song, send us a message (or reply to any email from us) within 30 days of delivery and we will refund your payment in full – no questions asked. This applies to every package.

Refunds before delivery

Changed your mind before your song is delivered? Write to us and we will cancel the order and refund it in full. If something goes wrong on our side and we can’t deliver, we refund you in full too.

How refunds are paid

Refunds go back to the original payment method through Stripe. Most banks show the refund within 5–10 business days.

Lyrics and versions

• Standard and Express: you choose between two versions of the lyrics, can edit any line and approve before anything is recorded. The song is delivered in two versions so you can pick your favorite.
• Basic: one version of the lyrics and one version of the song.

Changes

• Standard includes 1 change and Express includes 5 changes. A change can be a lyric line, the way a name is sung, the style, mood or tempo.
• Request a change in the “Changes & support” box on your song page. Each change is re-recorded and usually delivered within your package’s delivery time.
• Basic doesn’t include changes.
• With any package, if we made a mistake – a name sung incorrectly or a detail we got wrong – we fix it free of charge, and it doesn’t count as a change.
• A song for a different person or occasion is a new order.

Delivery times

Express within 6 hours and Standard within 24 hours after you approve your lyrics; Basic within 24 hours of your order. More in our Delivery Policy.